Career

Your customer service in professional hands!

Initial consultation

Flexibility that grows with your peaks - 24/7 customer service that adapts to every situation.

We increase your customer satisfaction and service quality as a flexible customer care partner at your side.

Our numbers speak for themselves:

0 million.

Annual Interactions

More than 0

Team members

0 /7

Availability

0

Locations (AT – DE – BiH)

Why EMBERS?

High Expertise & Industry Diversity

We have been active in the customer care industry for over 20 years and know what really matters! With friendliness and empathy – combined with innovative solutions – we handle your customer service on your behalf, 24/7, tailored to your needs and requirements across a wide range of industries.

Avoid bottlenecks - increase customer satisfaction
Unexpected or seasonal peaks often lead to customer service departments facing longer waiting times and dissatisfied customers. Our flexible deployment allows us to provide temporary support as needed, ensuring your service quality remains consistent.
Maximum Flexibility & Powerful Performance

Our high level of flexibility allows us to scale the agent pool as needed, enabling rapid response to changes in call volume. This ensures high availability, top service level performance, and – most importantly – the satisfaction of your customers.

Virtuality as a Holistic Work Concept

As a virtual call center, we leverage the latest technologies to professionally, flexibly, and in full compliance with data protection regulations overcome location-based limitations in customer communication – enabling us to meet even the most demanding customer needs with precision.

Guaranteed Quality

Ongoing quality checks ultimately ensure the highest level of service, reflected in our ISO 18295-1 certification. Our quality management team works hand in hand with our experienced operations team, which – as the interface to our clients – leaves no gaps.

Our benefits and services

Inbound Service
flexible & responsive

Proactive
Customer
Care

Holistic
Customer Management

We grow with our clients - Industry diversity as a strength

Retail

Telecommunications

Mail-order trade

DRTV

Logistics

Energy

Publishing Educational-institutions

Hospitality & gastronomie

Office service

E-Commerce

Transportation

Our references - Success through trust

Your customer service in professional hands!

Initial consultation