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About us

The Embers History

Our Company Philosophy

We believe that the key to excellent customer service lies in a highly engaged and motivated team.

Our company philosophy is therefore based on our long-standing motto “Stronger Together”, emphasizing the importance of unity and collaboration for our success.

Customer Focus and Quality:

The customer is our top priority! Through active listening and tailored solutions, we aim to exceed expectations. That’s why we regularly invest in the ongoing training and development of our employees and agents.

We embrace remote work, enabling our employees and agents to balance their careers, free time, and family life – while also offering our clients maximum flexibility.

Working from home is no obstacle to open communication and teamwork. Regular meetings, constructive feedback, and shared events foster our team spirit and strengthen the exchange of ideas. Every single team member is a vital part of our success.

We take responsibility for our clients, our community, and the environment. As a virtual call center, we actively promote emission reduction and environmental awareness.

The Embers History

2023-2025
Avaris CX is born
Embers merges with its competitor Intelia. Together, the two companies grow to become Austria’s largest independent contact center provider, combining the best of two successful businesses. AG Capital supports the merger and becomes the majority shareholder of the new corporate group. The previous owners remain involved as minority stakeholders. Since 2025, the holding has been successfully operating under the protected name “Avaris CX GmbH” (formerly Embers-Intelia GmbH). At the same time, Avaris CX is growing with its Swiss partners Callpoint and Tempobrain. This creates the highest level of service expertise throughout the DACH region.
2023-2025
2022
HIPE AWARD
In 2022, Embers has officially ranked among the top service providers in the German-speaking region and was honored with the HIPE AWARD for its outstanding performance! The HIPE AWARD stands for quality, performance, service, and efficiency. Through a strict, independent evaluation and audit process, the HIPE AWARD identifies and recognizes the best of the best in the service industry.
2022
2021
Expansion
Due to high demand, we expanded to Bosnia & Herzegovina in June 2021. This allowed us to make a significant economic contribution while also expanding our service offering on an international level.
2021
2019
Expansion of Company Headquarters
As part of our commitment to economic growth, we expanded our headquarters in 2019 and have since been offering our services in Germany as an independent call center.
2019
2016-2018
work@home Callcenter
In 2016, Embers became the first work@home company in Europe to be certified according to EN 15838. Shortly thereafter, in 2018, the certification according to ISO 18295-1 followed. Thanks to this ISO certification, we can demonstrably guarantee the highest quality standards in the home office sector – at an international level.
2016-2018
2013
Development & Innovation
In 2013, the company expanded its technological and operational capabilities. By implementing the latest technologies, Embers not only redefined working from home but also set new standards for top quality and performance in customer service.
2013
2002
Foundation
Embers Call Center & Marketing GmbH was founded in 2002 by "2 Minuten 2 Millionen" investor Katharina Schneider as one of her first startups. Even back then, the company embraced and implemented the work@homeconcept.The goal was to establish a 24/7 accessible call center – specifically in the teleshopping sector – which was ultimately achieved with great success.
2002

Executive Management

Wolfgang Neussner
Managing Director
Austria


Embers Call Center & Marketing GmbH
Schwarzottstraße 2a/2 A - 2620 Neunkirchen

office-at@embers-group.com

Robert Bausdorf
Managing Director
Germany


Embers Call Center & Marketing GmbH Leitzstraße 45
D - 70469 Stuttgart

office-de@embers-group.com

Elmar Kickingereder
Managing Director
Bosnia & Herzegovina

Embers Call Center & Marketing d.o.o. ul.Husein Kapetana Gradascevica 99
BiH - 74264 Jelah, Tesanj

office-bih@embers-group.com