Services
No more customer service bottlenecks!
We take over flexibly and as needed,
ensuring your customer satisfaction.
- Over 20 years of expertise
- Virtual call center with maximum flexibility & powerful performance
- Sales-strong, professionally trained agents
- Industry diversity & multilingual capabilities
- Certified quality according to ISO 18295-1 across all our locations according to European standards
We implement our concept with a freely scalable agent pool based on a work@home model, which makes us especially flexible and enables us to handle call peaks and unexpected overflows around the clock. Thanks to our variably deployable number of agents and our innovative technology solutions, we are available at short notice and can respond quickly.
Whether inbound or proactive customer management, short- or long-term projects – we are happy to support you in the implementation of your specific customer service needs and handle your customer concerns according to your wishes – individually, purposefully, and tailored precisely to your requirements.
Inbound Service -
flexible & responsive
Are you looking for short- or long-term inbound support? No problem – our flexibility allows for both! No problem – our flexibility allows for both!
We handle incoming customer inquiries, process them reliably, and assist with information, consultation, and ordering processes – and more. We implement your individual service solutions according to your specific requirements.
- Information- and ordering services
- Secretariat service
- Customer Care Support
- 1st level and 2nd level Support
- After-sales Support
- Callback Service
- Help Desk
- Complaint management
- Up- & cross-selling, and much more
Proactive
Customer Care
We handle all requirements for implementing your customer projects according to your specifications and support you in a wide variety of areas.
Our outbound service portfolio:
- Tele Sales
- Welcome Call
- Returns Call
- Appointment scheduling
- General customer service including complaints handling
- Active customer support
- Market and opinion research, and much more
Full Customer-Management
Together with our IT partner, we offer complete solutions at the highest technical level, allowing your customers to submit inquiries across all channels in a targeted and personalized way – while receiving fast and precise solutions in return.
We use the latest technologies to professionally, flexibly, and in full compliance with data protection regulations overcome location-based limitations in customer communication – enabling us to meet even the most demanding customer needs.
We accompany your customers throughout their customer journey across the following channels:
- Telephone
- Social Media
- Live Chat
- General web services
- Messaging apps
Regardless of the channel, we always keep your customers’ needs in focus – ensuring maximum customer satisfaction.
Callcenter certification: ISO 18295-1
Highest quality for your customer service
Quality – a guarantee for customer satisfaction and top-level service.
With our ISO certification, we can demonstrably ensure the highest quality standards – especially in the home office sector – on an international level.
ISO 18295-1 defines the service requirements for both internal and external call centers. Successful implementation requires aligning all areas (see diagram) that are essential to the quality of service.
We are very proud that all three of our locations – in Austria, Germany, and Bosnia & Herzegovina – are now officially certified call centers, enabling us to provide excellent service.
