Whistleblowing system
Transparency and clarity are important to us.
What Is Whistleblowing?
Whistleblowing is intended to help prevent economic crime (such as corruption, bribery, financial fraud, etc.) and uncover wrongdoing within an organization.It gives involved parties — such as current or former employees as well as business partners — the opportunity to report misconduct either anonymously or non-anonymously via a secure internal reporting channel.
The EU Whistleblowing Directive and the newly implemented Austrian Whistleblower Protection Act require companies to establish internal reporting mechanisms.Whistleblowers who report violations are legally protected — including protection against dismissal, retaliation, or discrimination.
The Whistleblower Protection Act ensures that whistleblowers are safeguarded against professional and personal consequences, including potential legal risks, even when submitting non-anonymous reports.
Hier erfahren Sie alles zum Thema Whistleblowing und Ihre Rechte als Hinweisgeber:in:
Whistleblowing at Embers Call Center & Marketing GmbH
If you have information about violations of regulations arising from your current or former professional relationship with Embers Call Center & Marketing GmbH, or as a business partner, you’ll find the relevant information on this page.Please read the following details carefully before submitting a report to avoid potential legal consequences.
Individuals who obtain information in a work-related context about misconduct at Embers may report suspected violations, including but not limited to:
– Human rights violations
– Data misuse or data protection breaches
– Environmental violations
– Money laundering
– Corruption
– Infringement of privacy
– General threats or safety concerns
How to Report a Concern
Reports can be submitted anonymously or with disclosed identity. In both cases, technical safeguards ensure confidentiality of your communication.
Nutzen Sie dafür ganz einfach eines unserer internen Meldesysteme. Folgende Möglichkeiten stehen Ihnen zur Auswahl:
Embers Whistleblowing-Postbox (anonymous & GDPR-compliant)
per Mail: datenschutz@embers-group.com
Post: Embers Call Center & Marketing GmbH, Schwarzottstraße 2a/2, 2620 Neunkirchen, Austria, z.H. Datenschutzbeauftragter
Important Tips to Maintain Anonymity
Do not submit your report from the company network or a work device.
Be careful when attaching files: documents can contain metadata (e.g., author name, timestamps) that may reveal your identity.Instead, consider copying text into the report field or attaching screenshots.
Tips for Submitting a Helpful Report
To ensure your report is processed effectively and promptly, please be as specific as possible. The following questions may help:
Who is involved?
What exactly happened?
How often did it occur?
Where did it happen?
When did it happen?
What Happens After You Submit a Report?
Your report will be received confidentially by our internal reporting office, which is staffed by specially trained personnel who will handle it impartially and objectively.
This office is subject to strict confidentiality rules and may not disclose any details — including your identity or the identity of involved persons — without legal grounds.
Please note: Knowingly submitting false reports is not protected and may result in liability claims or criminal prosecution (e.g., for defamation).
If you submit your report non-anonymously:
You will receive a response within three months, including information on the outcome and any follow-up measures. If you submit your report anonymously:
Due to the lack of contact data, we will not be able to update you on the status.
If a violation is confirmed, Embers Call Center & Marketing GmbH will immediately take appropriate action to restore lawful conditions.
Additional Contact Options:
E-Mail: datenschutz@embers-group.com
Post: Embers Call Center & Marketing GmbH, Schwarzottstraße 2a/2, 2620 Neunkirchen, Austria
Submit a report
Tips for Submitting an Effective Report:
To ensure that your report is processed promptly and appropriately, it is important that it is as specific as possible. The following questions can help structure your report:
Who is involved?
What exactly happened?
How often did the incident occur?
Where did the incident take place?
When did it happen?
Important Recommendation for Maintaining Your Anonymity:
Avoid submitting your report from a company network or using a work computer or smartphone.
If you choose to attach files to your report, please note:Files may contain hidden metadata (such as author names or creation timestamps) that could reveal your identity.
To protect your anonymity:
– Remove identifying metadata from all attachments, or
– Copy the content into the report field, or
– Upload a screenshot of the relevant text instead.