References
Success through trust -
Customer voices that convince
We believe in building long-term relationships with our clients. By aligning ourselves with their development and challenges, we create a trusting collaboration based on mutual growth.
We are very proud to count numerous renowned companies among our clients, many of which have developed into long-standing and successful partnerships.
Post
“In the customer service department of Österreichische Post AG, we place our customers at the center of everything we do. Every day, we work on delivering high-quality and efficient solutions across various contact channels, both in the front and back office. To ensure every inquiry becomes a true service experience, we rely on reliable, flexible, customer-focused, and professional partners. We have enjoyed a very successful partnership with Embers for many years, and we would like to thank them for the excellent collaboration.”
Andrea Skamletz, Head of Quality, Process & Knowledge Management
Media Shop
“We leverage synergies, long-established trust, and fast communication channels. Embers is always committed to implementing our requests quickly and competently. There is a large pool of agents with a wide range of strengths. They are our interface to customers – and our brand ambassadors. We always have the feeling that these agents are truly part of our team.”
Elisabeth Bauer, Head of T-Commerce
Nikon
“The project structure is based on a clear framework: Under the project management, coaches, trainers, and supporters work closely together and are supported by specialized departments such as process management, recruiting, and organizational development. Experts such as culture managers and occupational psychologists complement the team as needed. This ensures that your project is implemented in a professional, flexible, and sustainable manner.”
Thamir Eladl
Senior Marketing Expert
